Refunds & Returns Policy

Last Updated: April 9, 2026

At 4K Private Club, operated by HoldGroupLLC, we strive to ensure our members receive the highest quality streaming infrastructure. Because we provide digital content that is accessible immediately upon purchase, our refund policy is governed by the following terms to ensure fairness to both our members and our technical team.

1. The 24-Hour “Guest Pass” (Trial Period)

We strongly encourage all potential members to utilize our 24-hour Guest Pass before committing to a long-term subscription. This trial allows you to verify:

  • Compatibility with your specific hardware and ISP.
  • Stream stability and channel selection.
  • App performance on your device. By purchasing a full subscription after a trial, you acknowledge that the service meets your technical requirements.

2. Eligibility for a Refund

Refund requests are evaluated on a case-by-case basis. You may be eligible for a full or partial refund under the following conditions:

  • Non-Delivery: You did not receive your activation credentials within 24 hours of purchase.
  • Technical Defect: The service is completely non-functional due to an issue on our server-side that we cannot resolve within 72 hours of your report.
  • Duplicate Purchase: You were accidentally charged twice for the same subscription period.

3. Exclusions (Non-Refundable Scenarios)

Refunds will not be issued for the following reasons:

  • ISP Issues: Buffering caused by your internet service provider’s speed or “throttling.”
  • Hardware Issues: Incompatibility with outdated or unsupported devices.
  • Change of Mind: As our service provides instant access to a digital library, we cannot “return” the access once it has been consumed.
  • Content Availability: Specific channels or movies being temporarily unavailable (as content libraries shift based on rights and stability).

4. Cooling-Off Period (EU/UK Residents)

In accordance with EU and UK consumer law, you have the right to a 14-day cooling-off period. However, this right expires once you login to the 4K Private Club portal or activate your credentials, as you have consented to the immediate delivery of digital content.

5. How to Initiate a Refund

To request a refund, please follow these steps:

  1. Contact Support: contact@4kprivateclub.com or message our VIP support on WhatsApp.
  2. Provide Details: Include your Order ID, the email used for purchase, and a brief description of the technical issue (including screenshots of any error codes).
  3. Review Process: Our billing department will review your logs to verify service uptime and usage. You will receive a decision within 3-5 business days.

6. Chargebacks and Disputes

HoldGroupLLC maintains a zero-tolerance policy for “friendly fraud.”

  • Opening a dispute or chargeback with your bank without first contacting our support team will result in the immediate and permanent termination of your account across all our partner networks.
  • We provide comprehensive logs (IP access, login timestamps, and device IDs) to banks to contest fraudulent disputes.

7. Contact Information

For all billing inquiries, please reach out to our dedicated team:

  • Email: contact@4kprivateclub.com
  • Support Hours: 24/7 (Average response time: 2 hours)